Questions we get asked

You create the agent in the admin portal and give them a username, a password and your company ID. They install the app, type the company ID once, sign in, and they are ready. The company stays saved on the device afterwards.

Yes. Search for Neera, or use the Get the app link on this site. Installing from Play is the easiest route for most agencies: updates arrive on their own and there is no security prompt to work through. A direct APK is still available for agencies that roll builds out to managed devices themselves.

You can add customers in the admin portal with their current meter reading and any balance they already carry, so the first bill Neera generates continues from exactly where your books left off.

Three numbers you control: a base limit in litres, a base amount every customer pays, and a per-litre rate for anything above the limit. Neera adds any unpaid balance from earlier bills, plus a fine if the agent records one.

Yes. They enter whatever the customer actually hands over, and the remainder stays on the account as outstanding. It appears on the next bill and can be collected any time from the customer profile.

It creates the bill without taking money. The full amount is added to the customer’s outstanding balance, which keeps the meter reading and the bill record accurate even when nobody is home to pay.

Not from the app — a bill is a financial record. An admin can correct one from the portal, with full editing available for the first seven days and limited corrections after that.

Bluetooth thermal receipt printers at 58mm or 80mm. Neera scans over Bluetooth Low Energy; printers that use Bluetooth Classic should be paired in the phone’s own Bluetooth settings first.

Yes. Every bill can be downloaded as a PDF from the app and shared over WhatsApp or email, and admins can generate a statement for any date range.

An agent who can record payments against existing dues but cannot raise new bills. The New bill action is hidden in their app. It suits recovery rounds where you do not want new readings taken.

A field agent who can also sign in to the admin portal to manage customers and bills — useful for a supervisor who works both in the office and on the ground.

Yes. Each company gets its own isolated database, keyed to your company ID. Customers, agents, bills and rate rules are never shared across agencies.