Privacy policy

Last Updated: January 2026

Introduction

Alornix Technologies ("Company", "we", "us", "our") operates the Neera water billing management application ("App", "Service", "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting the privacy and security of all personal data processed through our Service. This policy applies to all users including Company Administrators, Agents, and the data of end Customers managed through the platform.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

Company/Organization Information:

• Organization name and type
• Business address and contact details
• Administrator name, email, and phone number
• Company logo (optional)
• Billing rules and rate configurations

Agent Information:

• Full name
• Mobile number
• Email address (optional)
• Username and password (encrypted)
• Profile photograph (optional)
• Assigned area/zone

Customer Information (entered by you):

• Customer name
• Address and location details
• Mobile number
• Meter number
• Account/connection number
• Billing history and payment records

1.2 Information Collected Automatically

Device and Usage Information:

• Device type, model, and operating system
• App version
• IP address
• Date and time of access
• Features accessed and actions performed
• Error logs and crash reports

Location Information:

• We do not actively track GPS location
• IP-based approximate location may be logged for security purposes

1.3 Information from Third Parties

We may receive information from:

• Cloud service providers (hosting infrastructure data)
• Analytics services (aggregated usage statistics)
• Security services (threat detection data)

2. How We Use Your Information

We use the information collected to:

2.1 Provide and Maintain the Service

• Create and manage user accounts
• Process meter readings and generate bills
• Store billing history and payment records
• Generate reports and analytics for your organization
• Provide receipt printing functionality

2.2 Improve the Service

• Analyze usage patterns to improve features
• Identify and fix technical issues
• Develop new functionality based on user needs
• Optimize performance and user experience

2.3 Communicate with You

• Send service-related notifications and updates
• Respond to support requests and inquiries
• Notify about scheduled maintenance
• Communicate policy or terms changes

2.4 Ensure Security and Prevent Fraud

• Monitor for unauthorized access attempts
• Detect and prevent fraudulent activities
• Maintain system integrity and security
• Investigate potential violations of terms

2.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our terms and policies
• Protect our rights and property

3. Data Storage and Retention

3.1 Data Storage

• Data is stored on secure cloud servers
• Primary servers are located in India
• Data is encrypted both in transit (TLS/SSL) and at rest
• We use industry-standard security measures

3.2 Data Retention Periods

3.3 Data Deletion

• Upon account termination, you may request data export within 30 days
• After the retention period, data is permanently deleted
• Certain data may be retained longer if required by law

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade personal information to third parties for marketing purposes.

4.2 Service Providers

We may share data with trusted third-party service providers who assist in:

• Cloud hosting and infrastructure (data storage)
• Analytics services (usage statistics)
• Error tracking and monitoring
• Customer support tools

All service providers are bound by confidentiality agreements and use data only for specified purposes.

4.3 Legal Requirements

We may disclose information if required to:

• Comply with legal process or government requests
• Enforce our terms and agreements
• Protect the rights, property, or safety of users or others
• Investigate potential fraud or security issues

4.4 Business Transfers

In the event of merger, acquisition, or sale of assets, user data may be transferred to the new entity. We will notify you of any such change.

4.5 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Your Rights and Choices

5.1 Access Your Data

You have the right to:

• Request a copy of your personal data
• Access billing and payment records through the App
• Export data in a machine-readable format

5.2 Update Your Data

You can:

• Update profile information through the App
• Correct inaccurate customer data
• Request corrections to data we cannot directly modify

5.3 Delete Your Data

You may:

• Request deletion of your account
• Delete individual customer records (subject to retention requirements)
• Request data deletion upon service termination

5.4 Data Portability

Upon request, we will provide your data in a commonly used format (CSV, PDF) that allows transfer to another service.

5.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time by contacting us.

5.6 How to Exercise Your Rights

To exercise any of these rights, contact us at: [email protected]

We will respond to your request within 30 days.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures including:

• SSL/TLS encryption for data in transit
• AES encryption for data at rest
• Secure password hashing (bcrypt)
• Role-based access controls
• Regular security assessments
• Secure coding practices

6.2 Access Controls

• Only authorized personnel access production systems
• Access is granted on a need-to-know basis
• Authentication required for all administrative access
• Activity logging for audit purposes

6.3 Security Limitations

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6.4 Breach Notification

In the event of a data breach affecting your personal information:

• We will notify affected users within 72 hours
• We will inform relevant authorities as required by law
• We will take immediate steps to remediate the breach

7. Customer Data (Data You Manage)

7.1 Your Role as Data Controller

When you enter customer information into Neera:

• You act as the Data Controller for that information
• We act as a Data Processor on your behalf
• You are responsible for legal basis for collecting customer data
• You must inform your customers about data processing

7.2 Your Responsibilities

As a user managing customer data, you are responsible for:

• Obtaining necessary consents from your customers
• Ensuring accuracy of customer information
• Responding to customer data access/deletion requests
• Complying with applicable privacy laws

7.3 Customer Rights

Your customers have rights regarding their data including:

• Right to know what data is collected
• Right to access their billing records
• Right to correction of inaccurate data
• Right to deletion (subject to legal retention requirements)

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Cookies and Tracking (Web Panel Only)

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit our web portal.

10.2 Cookies We Use

10.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent the Service from functioning properly.

11. International Data Transfers

Currently, all data is stored and processed within India. If we transfer data outside India in the future:

• We will ensure appropriate safeguards are in place
• We will comply with applicable data protection laws
• We will update this Privacy Policy accordingly

12. Legal Basis for Processing (India)

We process personal data in compliance with:

• Information Technology Act, 2000 - India's primary law governing electronic data
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 - For sensitive personal data protection
• Consumer Protection Act, 2019 - For consumer rights protection

Our legal bases for processing include:

• Contract Performance - Processing necessary to provide the Service
• Legitimate Interests - Improving service, security, analytics
• Legal Compliance - Meeting legal and regulatory requirements
• Consent - Where you have provided explicit consent

13. Updates to This Policy

13.1 Changes

We may update this Privacy Policy from time to time. Changes will be:

• Posted on the App and web portal
• Communicated via email for significant changes
• Effective from the posted date

13.2 Your Acceptance

Continued use of the Service after changes indicates your acceptance of the updated policy.

13.3 Review

We recommend reviewing this policy periodically for any changes.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Alornix Technologies Edapally, Ernakulam, Kerala, India

Email: [email protected]

Website: https://alornix.com

15. Grievance Redressal

In accordance with the Information Technology Act 2000 and rules made thereunder, if you have any complaints or grievances regarding the processing of your personal data, you may contact our Grievance Officer:

Grievance Officer: Alornix Technologies Email: [email protected] Response Time: We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

This Privacy Policy was last updated on January 2026. By using Neera, you acknowledge that you have read and understood this Privacy Policy.